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  • Return/Exchange Policy
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What You Can Exchange or Return

The Wright Life unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace or refund you for any defective items you wish to return.

If you're unsatisfied with the fit, quality, color, or size of an item you may return it and choose an item in another size or color. We will gladly replace or refund any item that you're not completely happy with.

Please note the following limitations:

  • Item must be returned with receipt within 30 days from date of purchase.
  • Exchange or credit given if the item returned unused after 30 days with a receipt of purchase.
  • No refunds or returns without proof of purchase. No exceptions.
  • Used returns are subject to partial credit.

Did you change your mind?

Did we make a mistake?

If you simply wish to exchange or return an item for any reason (see limitations above), you are responsible for return shipping charges, but we will ship you a replacement item with no additional shipping charge.

Examples:

  • You decide you don't like the style, fit, or color.
  • You decide you just don't want the item for whatever reason.

What to do:

  1. You do not require authorization (RMA) to return an item for any reasons (see limitations above).
  2. Place the items you wish to return in a suitable box or envelope. You must include a copy of the original invoice.
  3. If applicable, indicate the style, color, and size of your desired replacement item(s).
  4. Please provide a brief reason for your dissatisfaction.

You are responsible for return shipping charges. We recommend you use priority mail or a carrier that provides tracking. American Apparel is not responsible for lost shipments.

Where to send:
Consumer Returns Department
The Wright Life
200 Linden
Fort Collins, CO 80524
If you request a replacement:
When the returned item is received, we immediately process a new order for your replacement item, and ship you a replacement item with no additional shipping charge.
You may see a new charge on your credit card statement, but the value of your returned item will be credited back when our Returns Department has completed processing your return (usually within 1-2 business days).
If you request a refund:
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 1-2 business days).

For questions or assistance, please call +1 (800) 321-8833, non-US customers please call +1 (970) 484-6932. Monday - Saturday, 12:00pm - 9pm ET

Hey, we're not perfect... If we make a mistake with your order, we will take care of return shipping and send you a replacement item with no additional charge shipping.

Examples:

  • Item shipped does not match the style, size, or color you ordered.
  • Item shipped is defective in workmanship.

What to do:

  1. Call our customer service department +1 (800) 321- 8833, non-US customers please call +1 (970) 484-6932. Monday - Saturday, 12:00pm - 9pm ET.
  2. A customer service representative will process your request and assist you with return shipping.
  3. Place the items you wish to return in a suitable box or envelope. You must include a copy of the original invoice.

 
all content copyright The Wright Life
The Wright Life is an alternative sports store, and has been since it was founded in 1983 by Bill Wright. The store is manned by an experienced and enthusiastic staff that live our motto, "We deliver fun."
Our store is located in historic Old Town Fort Collins, Colorado, approximately 60 miles north of Denver.

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